Data Sharing Policy
When, how, and with whom we share your data — and what we never do.
Last updated: July 2025 · Khaira Digital Solutions Pvt. Ltd.
Table of Contents
1. Our Principle
We do not sell, rent, or trade your personal data to third parties for commercial purposes. Data sharing is strictly limited to what is necessary for platform operations, legal compliance, or your explicit consent. This policy describes every scenario in which your data may leave our systems.
2. Sharing With Government Bodies
Aggregated, anonymised civic data (e.g., issue statistics by area, resolution rates, category trends) may be shared with municipal corporations and government bodies to facilitate civic improvements. This data does not identify individual users. In response to a valid legal order, we may share individual data as required by law after reviewing the request for legal sufficiency.
3. Service Providers
We share limited data with vetted third-party service providers who assist in operating the platform:
- Cloud hosting: Amazon Web Services (India region)
- Payment processing: Razorpay (PCI-DSS compliant)
- Email delivery: SendGrid / AWS SES
- Analytics: Privacy-first, anonymised analytics only
All providers operate under Data Processing Agreements that prohibit secondary use or further transfer of your data.
4. Legal Disclosure
We may disclose data when required by a valid court order, law enforcement request from competent Indian authorities, or to comply with applicable Indian law including the Information Technology Act, 2000. We will notify you of any such disclosure where legally permissible.
5. Business Transfers
In the event of a merger, acquisition, or asset sale, user data may be transferred to the successor entity. We will notify users at least 30 days before any such transfer and provide options to export or delete your data. The recipient will be bound by terms equivalent to this policy.
6. Your Choices
You can opt out of non-essential data sharing in your account settings under Privacy & Data. Alternatively, contact us at info@cityweaver.in. Note that opting out of essential operational sharing (e.g., payment processing) may prevent access to paid features.
