We collect information you provide directly to us when you register, report civic issues, post content, or contact us. This includes name, mobile number, email address, location data, profile photo, and any content you voluntarily submit. We also automatically collect certain technical data such as IP address, browser type, and usage patterns to improve platform performance.

We do not sell your personal information. We may share data with government bodies as required by law, with service providers who assist platform operations under strict data processing agreements, and where you explicitly consent. Aggregated, anonymised statistics may be shared publicly or with civic partners to support urban planning and governance.

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time via the contact page. Certain data may be retained for up to 7 years as required by applicable Indian taxation and compliance laws, even after account deletion.

We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.2+ in transit, strict access controls, and regular third-party security audits to protect your personal information. Despite these measures, no internet transmission is 100% secure. Please notify us immediately at info@cityweaver.in if you suspect a breach.